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The Two-Second Illusion: Making Council Pages Feel Quick on a Wobbly Connection

The Two-Second Illusion: Making Council Pages Feel Quick on a Wobbly Connection

A rotating circle tells a resident that something is happening. It doesn't tell them what, how long, or whether to keep waiting. Here's a practical playbook for perceived performance on UK public-sector sites — skeleton screens, honest progress, accessible status messages and cheap tests a two-person team can actually run.